From Legacy to Leading-Edge: Azura CU's Rapid Digital Transformation
Wait times and abandon rates plummet within 30 days of launching Glia
Key Takeaways
- ✓ 92% average monthly service level for the contact center.
- ✓ 54% increase in digital interactions.
- ✓ 50% reduction in average phone wait times.
- ✓ 38% multi-engage rate, boosting agent efficiency.
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