Connected Small Business: Your Guide to Faster, Smarter Business Processes
One thing has become increasingly clear over the past few years; businesses that are prepared to navigate unexpected disruption will be the ones that thrive. And while the old business playbook has been thrown out the window since the shift in focus to remote working, digital-first experience and sky-high customer expectations, a new blueprint is being created.
Key Takeaways
- ✓ 45% of business processes could already be automated with existing technologies
- ✓ Nearly three-quarters of SMEs have increased their online presence since the COVID-19 pandemic began.
- ✓ Over 70% of growing SMEs say that they survived the pandemic because of digitisation.
- ✓ Tech investment has accelerated across the board, with collaboration tools seeing the largest increase in adoption.
- ✓ 75% of SMEs say that they’ll see long-term benefits from the business changes they’ve made over the past year.
- ✓ 68% of customers expect brands to demonstrate empathy, but only 37% feel that brands generally do so.
- ✓ 66% of customers expect brands to understand their unique needs
- ✓ and expectations, but only 34% say that companies treat customers as individuals.
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