5 resources found
Dialing Up Success: Heartland's Contact Center Transformation
Heartland revamped its contact center with Glia Voice and Glia Digital—and immediately started improving its member experience while relieving overloaded agents.
From Legacy to Leading-Edge: Azura CU's Rapid Digital Transformation
Wait times and abandon rates plummet within 30 days of launching Glia
Granite CU: Four New Branches, No New Staff
Using AI to work smarter, not harder, Granite personalizes service and increases membership—without increasing headcount.
Heritage Federal Credit Union: Turning the Contact Center into a Growth Engine
Heritage has used voice AI to exceed 151% of its annual loan growth target, deepen member relationships, and set the stage for virtually limitless expansion.
Service 1st Federal Credit Union: Generating Revenue, Reinvesting in People
With the help of voice AI, Service 1st turned its contact center into a source of loan growth while strengthening the member and agent experience.