2 resources found
White Paper
English
Creating Service Desk Metrics
ITIL® (Information Technology Infrastructure Library) is the most widely adopted framework for IT Service Management in the world. Used by many hundreds of organizations around the world, a whole ITIL philosophy has grown up around the guidance contained within the ITIL books and the supporting professional qualification scheme.
Customer Experience
Automation
0
White Paper
English
Zendesk + Salesforce: Step-by-Step Integration Guide
Today’s leading companies aim to establish a customer-centric vision and tactical strategy, and technology plays a critical role. By integrating a CRM application, like Salesforce, and a customer service software solution, like Zendesk, organizations create the environment for providing an optimal customer experience.
CRM
Customer Experience
0