Creating Service Desk Metrics
ITIL® (Information Technology Infrastructure Library) is the most widely adopted framework for IT Service Management in the world. Used by many hundreds of organizations around the world, a whole ITIL philosophy has grown up around the guidance contained within the ITIL books and the supporting professional qualification scheme.
Key Takeaways
- ✓ Zendesk is web-based customer support software used by over 10,000 companies for both internal IT service desk requirements as well as external customer service
- ✓ Pink Elephant is the world’s #1 supplier of ITIL and ITSM conferences, education and consulting services
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