2 resources found
Report
English
CX Trends 2021: Industry Insights - Healthcare
2020 reshaped the healthcare industry as COVID-19 overwhelmed healthcare facilities. For the safety of patients and staff, healthcare providers needed to quickly pivot to virtual health, resulting in new patient and employee experiences.
Customer Experience
Analytics
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Report
English
The Zendesk Benchmark Q3 2013
Customer satisfaction rose for the second consecutive quarter after more than a year in decline, while satisfaction by industry remained steady. However, a 3-point increase in the traditionally low-scoring social media industry and a 7-point jump for media and telecommunications helped the overall satisfaction score increase, despite several industries falling a single point each.
Customer Experience
Analytics
0