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An Inside Look Into How Groupon Does Support
Customer satisfaction is how organizations can grow their customer base and bolster customer retention and brand loyalty. But what makes a customer experience satisfactory? Most times it comes down to how fast and efficiently a customer felt an interaction with an agent went, and whether that interaction felt personal and human.
CX Trends 2021: Industry Insights - Healthcare
2020 reshaped the healthcare industry as COVID-19 overwhelmed healthcare facilities. For the safety of patients and staff, healthcare providers needed to quickly pivot to virtual health, resulting in new patient and employee experiences.
The Ultimate Guide to Agile Sales Management
The tools and tactics that got the job done just ten years ago don’t stand a fighting chance of enabling sales or closing deals today. Consider these three major market shifts that are reshaping sales as we know it.
The Zendesk Benchmark Q3 2013
Customer satisfaction rose for the second consecutive quarter after more than a year in decline, while satisfaction by industry remained steady. However, a 3-point increase in the traditionally low-scoring social media industry and a 7-point jump for media and telecommunications helped the overall satisfaction score increase, despite several industries falling a single point each.