40 resources found
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Career Exchange: A Hiring Story
It’s not pleasant to be looking for work in the middle of a pandemic; but it happened to Joshua. Joshua worked for Starbucks and was faced with reduced hours as a result of the COVID-19 pandemic.
4 Hauptgründe, warum Print- Kommunikation nötig ist
This document that makes the case for why print communication remains essential in a digital world. It outlines four key reasons customers still value printed mail - choice, preference, tangibility, and digital fatigue - and positions Quadient's software and hardware solutions as the tools businesses need to meet evolving customer communication needs while managing compliance and improving the overall customer experience.
5 Collections Best Practices to Minimize Risk in Turbulent Times
This document focuses on helping Accounts Receivable and collections teams navigate economic uncertainty and changing business conditions. It outlines five best practices: leveraging customer and payment data, using forecasting to improve planning, digitizing AR processes, automating payments, and improving customer communications.
4 Hauptgründe, warum Print- Kommunikation nötig ist
This document that makes the case for why print communication remains essential in a digital world. It outlines four key reasons customers still value printed mail - choice, preference, tangibility, and digital fatigue - and positions Quadient's software and hardware solutions as the tools businesses need to meet evolving customer communication needs while managing compliance and improving the overall customer experience.
5 Collections Best Practices to Minimize Risk in Turbulent Times
This document focuses on helping Accounts Receivable and collections teams navigate economic uncertainty and changing business conditions. It outlines five best practices: leveraging customer and payment data, using forecasting to improve planning, digitizing AR processes, automating payments, and improving customer communications.
DIE ZUKUNFT DRUCKEN
Explores how Print Service Providers (PSPs) can strengthen customer relationships by integrating both print and digital communication strategies.
Futureproofing the Accounts Payable Function
This eBook explores how Accounts Payable (AP) teams can prepare for an increasingly uncertain and technology-driven future. It examines trends such as hybrid working, talent shortages, AI, automation, cybersecurity risks, and changing compliance requirements.
Sechs Anzeichen dafür, dass Ihr altes CCM Ihr Unternehmen ernsthaft gefährdet
A German-language guide from Quadient warning businesses about the risks of sticking with legacy Customer Communications Management (CCM) systems.
Seis señales de que su CCM tradicional está poniendo en riesgo su negocio
A Spanish-language guide from Quadient warning businesses about the risks of sticking with legacy Customer Communications Management (CCM) systems.
Six Signs Your Legacy CCM Is Putting Your Business At Risk
A guide from Quadient warning businesses about the risks of sticking with legacy Customer Communications Management (CCM) systems.
Six Signs Your Legacy CCM Is Putting Your Business At Risk (British English)
A guide from Quadient warning businesses about the risks of sticking with legacy Customer Communications Management (CCM) systems.
Transformando la interacción con el cliente: Cómo la nube, la IA y IXM están remodelando la gestión de las comunicaciones
A Spanish-language white paper produced by Aspire CCS and sponsored by Quadient, published in April 2025. It takes a more strategic and research-driven view of the CCM market, exploring the evolution from traditional CCM through to Customer Experience Management (CXM) and Interaction Experience Management (IXM).
Transformation der Kundenbindung
Covers the evolution from Customer Communications Management (CCM) to Customer Experience Management (CXM), market trends, cloud deployment strategies, and the role of AI.
Transforming Customer Engagement: How Cloud, AI, and IXM are Reshaping Communications Management
Covers identical topics: the CCM-to-CXM maturity journey, the role of Interaction Experience Management (IXM), cloud adoption trends, and generative AI's impact on customer communications.
Career Exchange: A Hiring Story
It’s not pleasant to be looking for work in the middle of a pandemic; but it happened to Joshua. Joshua worked for Starbucks and was faced with reduced hours as a result of the COVID-19 pandemic.
Customer Stories 2025
Our market-leading Talent Intelligence Platform helps your organization recruit skilled talent, retain top performers, and upskill and reskill your workforce.
Connected Small Business: Your Guide to Faster, Smarter Business Processes
One thing has become increasingly clear over the past few years; businesses that are prepared to navigate unexpected disruption will be the ones that thrive. And while the old business playbook has been thrown out the window since the shift in focus to remote working, digital-first experience and sky-high customer expectations, a new blueprint is being created.
Customizing for Every Customer: How 1-to-1 Personalization Drives ROI
Personalization has moved beyond segmentation — it’s now a proven strategy to transform customer relationships, drive business growth, and increase overall marketing ROI.
Embrace the Power of Premier: Inspiring Stories of Customer Success
We created Premier to provide the guidance you need to get the most from Salesforce. Premier gives you expert support whenever you need it; our team of admins is available 24/7 (even holidays and weekends!) to help you solve whatever challenge you might be facing.
How to Maximize CRM Productivity
It’s no secret that we’re in the age of the customer. Expectations are higher than ever, with customers expecting companies to understand their needs and offer highly personalized experiences. And they look for the same level of personalization, whether they interact with a large company or a small one.
Journey through Experience Cloud: An eBook of Success Stories
Brillio is one of the fastest growing digital technology service providers and the partner of choice for many Fortune 1000 companies seeking to turn disruption into a competitive advantage through innovative digital adoption.
Prepare Your Business for a Digital Future
Businesses of all sizes are feeling pressure – pressure from evolving customer expectations, pressure to optimise their operations, and pressure to reduce costs.
The Beginner's Guide to CRM
“CRM” stands for customer relationship management. At its core, it is technology for storing and managing all your company’s relationships and interactions with customers and prospects — all in one central location. But if you look beyond its initial purpose, you’ll see that it’s one of the most valuable pieces of business technology available to help you meet your business’s vision.
The Financial Services Guide to Revenue Growth
India’s financial sector serves as a powerful example of how technology, regulation, and entrepreneurial energy can work together to accelerate financial inclusion and growth. The strength of India Stack, coupled with bold policy reforms and a thriving fintech community, has created one of the world’s most dynamic financial ecosystems.
Dialing Up Success: Heartland's Contact Center Transformation
Heartland revamped its contact center with Glia Voice and Glia Digital—and immediately started improving its member experience while relieving overloaded agents.
From Legacy to Leading-Edge: Azura CU's Rapid Digital Transformation
Wait times and abandon rates plummet within 30 days of launching Glia
Granite CU: Four New Branches, No New Staff
Using AI to work smarter, not harder, Granite personalizes service and increases membership—without increasing headcount.
Heritage Federal Credit Union: Turning the Contact Center into a Growth Engine
Heritage has used voice AI to exceed 151% of its annual loan growth target, deepen member relationships, and set the stage for virtually limitless expansion.
Service 1st Federal Credit Union: Generating Revenue, Reinvesting in People
With the help of voice AI, Service 1st turned its contact center into a source of loan growth while strengthening the member and agent experience.
Ready, Set, Go for Einstein GPT
Generative AI is making an impact on business, with platforms and solutions offering increasingly sophisticated predictive analytics and evidence-based action guidance. GPT apps are here to stay – it's time to embrace them if you haven't already.
Docusign Identify Platform & ID Verification
Docusign Identify provides a portfolio of enhanced signer identification and authentication capabilities built into the eSignature workflow, enabling organisations to transact a full range of agreements, reducing friction throughout the end-to-end process and supporting compliance and trust obligations.
DocuSign Payments
Many businesses need to collect payment and signatures as part of the same agreement process. Today, these two steps are separate and disjointed with over 65% of businesses surveyed* experiencing payment delays or failure to collect altogether.
IDC MarketScape: Worldwide eSignature Software 2023 Vendor Assessment
An electronic signature, also known as esignature, is a legally agreed upon replacement for uniquely identifiable physical acceptance or agreement to a form, document, or other digital source. Digital signatures are an advanced form of esignature that require the signer to authenticate their identity using a digital certificate issued by an independent certificate authority (CA).
The Future of Global Identity Verification
With incidents of identity fraud becoming ever more commonplace, organisations around the world are looking for new ways to verify and authenticate their customers’ identities. Identity verification (IDV) and authentication solutions provide this crucial layer of security.
This Should Have Been a Video: The State of Workplace Communications
Employee engagement is so hard. If all you have to do to move the needle is change the medium to video — why wouldn’t you?
Vimeo Enterprise Town Hall Report
Town halls, also referred to as all-hands or company-wide meetings, are a critical part of engaging employees and reinforcing your company's culture and values. They're an opportunity for company leaders to share results, explain their strategy, and clock valuable facetime with the whole organization.
An Inside Look Into How Groupon Does Support
Customer satisfaction is how organizations can grow their customer base and bolster customer retention and brand loyalty. But what makes a customer experience satisfactory? Most times it comes down to how fast and efficiently a customer felt an interaction with an agent went, and whether that interaction felt personal and human.
Creating Service Desk Metrics
ITIL® (Information Technology Infrastructure Library) is the most widely adopted framework for IT Service Management in the world. Used by many hundreds of organizations around the world, a whole ITIL philosophy has grown up around the guidance contained within the ITIL books and the supporting professional qualification scheme.
CX Trends 2021: Industry Insights - Healthcare
2020 reshaped the healthcare industry as COVID-19 overwhelmed healthcare facilities. For the safety of patients and staff, healthcare providers needed to quickly pivot to virtual health, resulting in new patient and employee experiences.
Guide to Integrating Zendesk for Salesforce
Even though every business is different, there is one thing that they all have in common: customers. Without them, a business cannot thrive. Therefore, the key to every organization’s success is to build strong customer relationships that will increase customer satisfaction and loyalty, ultimately resulting in higher revenues.
The Zendesk Benchmark Q3 2013
Customer satisfaction rose for the second consecutive quarter after more than a year in decline, while satisfaction by industry remained steady. However, a 3-point increase in the traditionally low-scoring social media industry and a 7-point jump for media and telecommunications helped the overall satisfaction score increase, despite several industries falling a single point each.
True Stories of Customer Service ROI: The Real-World Benefits of Zendesk
Any manager whose business thrives when customers are happy immediately understands the value of excellent customer service. The business challenge lies in providing exceptional customer service while at the same time maintaining cost-effective operations.
Zendesk + Salesforce: Step-by-Step Integration Guide
Today’s leading companies aim to establish a customer-centric vision and tactical strategy, and technology plays a critical role. By integrating a CRM application, like Salesforce, and a customer service software solution, like Zendesk, organizations create the environment for providing an optimal customer experience.