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Driving Growth: The £230bn Opportunity of Improved Mobile Networks
BT Group asked Assembly to model the economic and/or social benefits to the UK that could be delivered by addressing low mobile network quality through different investment options including improvements to road and rail coverage, improved network resilience, and improved coverage and capacity in rural areas.
Telco cloud evolution - what really matters?
Since the advent of Network Functions Virtualisation and Software Defined Networking (NFV/SDN) [1], telecoms operators like BT have followed a route to adoption for building and controlling their own on-premise cloud infrastructure, particularly suited for telecoms workloads and applications.
Use of U6 GHz band for mobile: Performance evaluation and impact of shared use with RLANs
BT and Nokia have collaborated to conduct a proof of concept (PoC) trial of a mobile radio network operating in the Upper 6 GHz (U6 GHz) spectrum band at BT’s Adastral Park facility near Ipswich, UK during May 2025.
Driving Growth: The £230bn Opportunity of Improved Mobile Networks
BT Group asked Assembly to model the economic and/or social benefits to the UK that could be delivered by addressing low mobile network quality through different investment options including improvements to road and rail coverage, improved network resilience, and improved coverage and capacity in rural areas.
Telco cloud evolution - what really matters?
Since the advent of Network Functions Virtualisation and Software Defined Networking (NFV/SDN) [1], telecoms operators like BT have followed a route to adoption for building and controlling their own on-premise cloud infrastructure, particularly suited for telecoms workloads and applications.
Use of U6 GHz band for mobile: Performance evaluation and impact of shared use with RLANs
BT and Nokia have collaborated to conduct a proof of concept (PoC) trial of a mobile radio network operating in the Upper 6 GHz (U6 GHz) spectrum band at BT’s Adastral Park facility near Ipswich, UK during May 2025.
AI for Business
Only 6% of respondents to an international survey of 700 business leaders by Juniper Networks reported having adopted AI, but 95% said that their firms would benefit from doing so.
Best Practices for Building a Physical Security Operations Center
You and your team have been tasked with building your company’s first physical security operations center (SOC). This eBook is designed to help you think through the people, processes, technology and key performance indicators necessary to build a leading SOC.
Building Business Value: Resilience in a Rapidly Evolving Global Environment
This report by Economist Impact, and sponsored by Dataminr, explores the nexus of business value and resilience across people, assets and brands. The report is based on extensive desk research, expert interviews and a survey of 600 business executives across Asia, Europe and North America.
COVID-19 and Business Resilience in 2022
More than 400 million people have been affected and over six million have died as of March 2022. The good news is that several advanced economies and middle-income countries have reached substantial vaccination rates.
Retail Risk Management: Best Practices
The scars of the pandemic are arguably most apparent in the traditional retail sector, which was already under threat from falling brick and mortar sales and the rise of online shopping. Despite the importance of the sector—employing around one in every 12 employees in OECD countries and accounting for almost 5 percent of GDP—retailers have been left in an extremely precarious position.
10 Ways Sales Ops Can Revolutionise the Sales Process
Today’s sales and sales operations teams are operating in uncharted territory, building new processes on the fly to adapt to the ever-changing sales landscape. Modern business buyers have an unparalleled level of information and buying power, which requires sellers to have a sharper focus on the buyer experience than ever before.
DocuSign 2023 Digital Maturity Report
Business leaders across all of Europe face continued economic pressures and workplace challenges that drive the need to innovate and introduce new ways of working. 31% of European decision makers would consider leaving their job in the next 12 months, and a further 29% would when the economy improves.
Docusign AI-Assisted Review
The number of agreements requiring review often increases as companies scale, but the manual processes those companies rely on may not always mature with them. They’re tedious, time-consuming and rife with opportunities for error. That imbalance between capacity and demand can become a bottleneck to getting agreements made quickly, resulting in everything from stunted revenue to increased tensions between teams and more.
DocuSign CLM+
DocuSign CLM+ adds AI-driven analytics to DocuSign’s market-leading CLM product. This combination helps organisations automate workflows intelligently across the entire contract lifecycle. The result is greater visibility into risks and opportunities at radically less cost than reliance on manual analysis of inbound and stored contracts.
IDC MarketScape: Worldwide eSignature Software 2023 Vendor Assessment
An electronic signature, also known as esignature, is a legally agreed upon replacement for uniquely identifiable physical acceptance or agreement to a form, document, or other digital source. Digital signatures are an advanced form of esignature that require the signer to authenticate their identity using a digital certificate issued by an independent certificate authority (CA).
The Future of Global Identity Verification
With incidents of identity fraud becoming ever more commonplace, organisations around the world are looking for new ways to verify and authenticate their customers’ identities. Identity verification (IDV) and authentication solutions provide this crucial layer of security.
Unlocking the Value of Agreement Management
Agreements are central to every organization, governing relationships with partners, customers, and employees. However, today, many organizations struggle to manage agreements efficiently, extract critical agreement information, and proactively control risks from agreements.
This Should Have Been a Video: The State of Workplace Communications
Employee engagement is so hard. If all you have to do to move the needle is change the medium to video — why wouldn’t you?
Vimeo Enterprise Town Hall Report
Town halls, also referred to as all-hands or company-wide meetings, are a critical part of engaging employees and reinforcing your company's culture and values. They're an opportunity for company leaders to share results, explain their strategy, and clock valuable facetime with the whole organization.
An Inside Look Into How Groupon Does Support
Customer satisfaction is how organizations can grow their customer base and bolster customer retention and brand loyalty. But what makes a customer experience satisfactory? Most times it comes down to how fast and efficiently a customer felt an interaction with an agent went, and whether that interaction felt personal and human.
Creating Service Desk Metrics
ITIL® (Information Technology Infrastructure Library) is the most widely adopted framework for IT Service Management in the world. Used by many hundreds of organizations around the world, a whole ITIL philosophy has grown up around the guidance contained within the ITIL books and the supporting professional qualification scheme.
CX Trends 2021: Industry Insights - Healthcare
2020 reshaped the healthcare industry as COVID-19 overwhelmed healthcare facilities. For the safety of patients and staff, healthcare providers needed to quickly pivot to virtual health, resulting in new patient and employee experiences.
The Ultimate Guide to Agile Sales Management
The tools and tactics that got the job done just ten years ago don’t stand a fighting chance of enabling sales or closing deals today. Consider these three major market shifts that are reshaping sales as we know it.
The Zendesk Benchmark Q3 2013
Customer satisfaction rose for the second consecutive quarter after more than a year in decline, while satisfaction by industry remained steady. However, a 3-point increase in the traditionally low-scoring social media industry and a 7-point jump for media and telecommunications helped the overall satisfaction score increase, despite several industries falling a single point each.
True Stories of Customer Service ROI: The Real-World Benefits of Zendesk
Any manager whose business thrives when customers are happy immediately understands the value of excellent customer service. The business challenge lies in providing exceptional customer service while at the same time maintaining cost-effective operations.